Privacy Policy

What information do we collect and how do we collect it?

We receive, collect and store any information you enter on our website or provide us in any other way. This may include:

• Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information and purchase history;

• Session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page; and,

• Personally identifiable information (including name, email, password, country, communications) when you make a booking, create an account with us, subscribe to our newsletter, or contact us via any means.

Payment details are used only to facilitate the transaction and are not stored by us.

How do we use and store this information?

We need your information to administer your account and provide products and services requested from us. Your information is used, without limitation, for the following services:

• Internal record keeping

• Appointment bookings, order fulfilment and related activities

• Management of payments, including anti-fraud control when paying by credit/debit card;

• Marketing communications;

• Responding to customer service requests and similar communications from you; and

• Technical assistance.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. You may access their Privacy Policy via the following link: https://www.wix.com/about/privacy. 

Who will we share this data with, where, and when?

The information will not be given out to any group or organisation for marketing purposes. We may contact you from time to time with information about our services, or to share with you our newsletter. You can opt out or change your preferences at any time.

Payment details are used only to facilitate the transaction and are not stored by us. When placing an order on our website, we use Stripe, a third party payment processor. Your payment will be processed by Stripe, who collect, use and process your information, including payment information, in accordance with their privacy policies. You may access their Privacy Policy via the following link: https://stripe.com/en-gb-sg/privacy.

How long will the information be stored?

We are required, in accordance with Singapore tax law, to keep your basic personal data for a minimum of 6 years after which time, paper records will be destroyed. Your information for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Your name and location will be kept for archive and provenance details indefinitely.

What Cookies do you use?

By using this website you agree to Cookies being used. We use essential Cookies in order to provide a good user experience to our visitors and customers, to monitor and analyse website performance, and to ensure the platform is secure and safe.

The cookies we use are described below: